Customer Appreciation Tour Podcast with Fresno CA Customers | LATICRETE Conversations
During a customer lunch held during our Customer Appreciation Tour throughout Western United States, Ron Nash, Sr. Vice President of Sales & Marketing North America and John Decena, local LATICRETE Sales Rep chats with:
- Will Diebert, Tile Contractor & Resinous Flooring Contractor at Diebert Tile in Fresno, CA
- Joe Renteria, Owner and Partner at Builders Flooring in Clovis, CA
- Jennifer Sihavong, Design Consultant at Builders Flooring
Left to Right: Ron Nash, Sr. Vice President of Sales & Marketing North America, Joe Renteria, Owner of Builders Flooring and Will Diebert of Diebert Tile
The group talks about:
- Stories of the family feel they get from LATICRETE and our employees
- What’s happening and how it’s affected business during COVID-19
- Quality of clients are increasing
- Contractors are picking up scheduling efficiencies
- Home buying and renovations have increased - New types of business being added for future expansion (for example resinous floor coatings)
- Teamwork among businesses in the “Valley”
- What the future looks like
- The importance of safety on the job
Interview Highlights:
“We appreciate you guys and the work that you do in the field that helps put shoes on our kids feet.” – Ron Nash
“I am their spirit warrior through the design process.” – Jennifer Sihavong
“I played sports my whole life and I was always the shortest kid on the team. I was always the person that they said, ‘you can’t do that, you’re too small.’ My mentality was, I’m not listening to that! Let me show you that I can. And I did!” – Joe Renteria